One clear place for order problems

Let’s sort this out.

Choose the issue first. Tracking questions, return eligibility and damaged or incorrect orders each need different information, so this page sends you down the quickest path.

Where is my order? Open the secure tracking route first Damaged, wrong or missing Report the issue and prepare clear evidence Return or refund question Check what is and is not eligible first Delivery question Timeframes, split parcels and addresses

Your name

Email used for the order

Order number

Issue type

Product and variant

What happened?

Do you have photos or video ready?

This secure Shopify form does not accept attachments. Submit the issue first; we can then request the relevant photographs or video.

Need to cancel or change an address?

Send the request immediately. Once supplier processing or dispatch begins, cancellation, address or variant changes might not be possible. We will never promise a change before confirming it.