Shipping policy

SHIPPING POLICY

Last updated: 31 July 2026

WHERE WE DELIVER

Aussie’s Mate currently delivers to Australian addresses only. Some remote, island, PO Box, parcel-locker or restricted locations may not be supported by every carrier or product.

DELIVERY CHARGE

Standard delivery is free unless a product page or checkout clearly states otherwise. The delivery options and price shown at checkout apply to the order.

PROCESSING AND DELIVERY ESTIMATE

Allow 10–25 business days from order confirmation for standard delivery. This estimate includes order processing and carrier transit but is not a guaranteed arrival date.

Processing can take up to 5 business days before tracking becomes available. Delivery may take longer for regional or remote areas, Western Australia, the Northern Territory, peak periods, public holidays, extreme weather, carrier disruption, customs or other events outside reasonable control.

If a product has a different verified estimate, that estimate will be shown before purchase or communicated to you.

DIRECT AND SPLIT FULFILMENT

Products may be prepared and dispatched directly by a fulfilment partner, supplier or warehouse on behalf of Aussie’s Mate. Items in one order may leave different locations and arrive in separate parcels.

Each dispatched parcel may have its own tracking number and delivery date. There is no additional standard-delivery charge merely because we split an order.

TRACKING

When tracking is supplied, Shopify adds it to your secure order-status page and may send a shipping-confirmation email. Tracking can take several business days to show movement after the label is created.

Use the secure link in your Aussie’s Mate confirmation or shipping email, or sign in to your customer account. We do not ask customers to publish order details on a public tracking page.

Track My Order: https://aussiesmate.com/pages/track-my-order

ADDRESS ACCURACY

Check the recipient name, unit or street number, street, suburb, state, postcode, phone and email before submitting the order.

Contact us immediately if something is wrong. We will try to update an order that has not entered processing, but changes cannot be guaranteed after processing or dispatch begins.

DELAYS, LOST PARCELS AND UNAVAILABLE PRODUCTS

If we know of a significant delay or cannot supply an item, we will contact you and provide an appropriate solution. Australian consumers may be entitled to a remedy where goods are not supplied within the promised or a reasonable time.

If a parcel is delayed, missing or marked delivered but not received, contact aussiesmateinfo@gmail.com with your order number. We may ask you to check safe places, household members, building management and carrier notices while we open a carrier investigation.

CONTACT

Email: aussiesmateinfo@gmail.com

Track My Order: https://aussiesmate.com/pages/track-my-order

Order Help: https://aussiesmate.com/pages/order-help