Standard delivery is free to eligible Australian addresses. Delivery cost is already accounted for in product pricing.
No surprise delivery charge
Free delivery, clearly explained.
Standard delivery is free to eligible Australian addresses. Your order is prepared first, then the tracking number appears automatically when the fulfilment partner dispatches it.
The launch delivery area is Australia. International checkout is not offered.
Please allow 10–25 business days from order confirmation for standard delivery. This estimate includes processing and transit; remote addresses, split shipments and carrier disruptions can take longer.
What happens after checkout
A simple four-stage journey.
- 1Order confirmed
Payment is accepted and Shopify creates the secure order-status page.
- 2Supplier processing
The fulfilment partner receives and prepares the order. Tracking might not exist during this stage.
- 3Tracking synced
DSers or CJ can send the tracking number to Shopify, which then updates the order page and shipping email.
- 4Delivery
Follow the carrier scans and contact Order Help if the parcel is materially beyond the published window.
Can one order arrive in separate parcels?
Products can be fulfilled from different locations and arrive separately. Each parcel can receive its own tracking number. You are not charged extra because the order is split after purchase.
Why is there no tracking number yet?
A tracking number normally appears after the fulfilment partner processes and dispatches the parcel. Until then, the honest status is that the order is accepted and being prepared.
Can I change the address?
Contact Order Help immediately. A change is not guaranteed after supplier processing begins, and a dispatched parcel may require a carrier redirect.
Tracking says delivered, but I cannot find it.
Check safe places, household members, building reception and the carrier record first. Then open Order Help so a carrier investigation can be considered.
What if the order is late?
Check the secure order-status page first. If the order is materially beyond the published window, submit Order Help with the order number so the fulfilment and carrier records can be checked.